Glissara Cosmetics Refund and Returns Policy

At Glissara Cosmetics, customer satisfaction is our priority. This Glissara Cosmetics refund and returns policy explains how you can return or exchange Australian beauty products purchased online. We aim to make the process simple, secure, and hassle-free, ensuring you feel confident in every purchase.

Eligibility for Returns

To be eligible for a refund or exchange:

  • Products must be unused and in their original packaging

  • Returns must be requested within 30 days of purchase

  • Proof of purchase (receipt or order confirmation) is required

Please note: For hygiene reasons, some items like opened makeup products may not be eligible for a refund unless faulty.

How to Return a Product

If you wish to return an item:

  1. Contact our customer service team via the Contact page

  2. Provide your order number and reason for return

  3. Pack the product securely in its original packaging

  4. Ship it to the address provided by our support team

Once received and inspected, we will notify you of the approval or rejection of your refund or exchange.

Refunds and Exchanges

Approved refunds will be processed to your original payment method within 7–10 business days. Exchanges for different products are handled quickly to minimize delays.

Shipping costs for returns are generally the responsibility of the customer, unless the item is defective or the wrong product was shipped.

Australian Consumer Law Compliance

Glissara Cosmetics operates in line with the Australian Consumer Law, ensuring that your consumer rights are protected. You are entitled to a refund, replacement, or repair if a product is faulty, unsafe, or not as described.

For more information, visit the Australian Competition and Consumer Commission (ACCC) for guidelines on consumer rights in Australia.

Contact Us

If you have questions about this Glissara Cosmetics refund and returns policy or need assistance with your order, please contact us via our Contact page. Our customer support team is happy to help and ensure your shopping experience is smooth and worry-free.